Frequently Asked Questions

User Guide

Why haven't I received a response to my email/course request?

We try to answer all emails and give status updates on course requests in a timely manner. If you have not received a reply within 2 business days of sending an email or request, please tell us. You can contact Golfshot directly at support@golfshot.com.

There are occasional problems with delivering large course images, and some members are not able to receive email replies from Golfshot. You may need to add golfshot.com as an exception in your email client so that our email response is treated as a trusted sender.

Does Golfshot measure to the Front, Center and Back of Greens?

Yes. Golfshot measures distances to the Front, Center and Back of Greens along with up to 40 professionally mapped targets per hole. Targets include a Golfshot-exclusive: Custom Layup distances that are tailored to YOUR club averages!

How do I assign clubs to layup distances?

Go to Account > GPS Settings > Layups. You can assign your favorite layup clubs and set the ideal distance for each. Golfshot will then display all layups based on your ideal distances.

How do I switch between GPS Aerial View and GPS List View?

Press the tab at the bottom that says "GPS" or "Aerial" - this will toggle between the two options when available.

Are all courses on the course list mapped with GPS? And do they all have aerials?

Any course that has a clear aerial image in Google Maps or Bing maps can be mapped by Golfshot. Search for your course here: http://golfshot.com/golfcourses to see if it's mapped.

Why does Golfshot ask me to Request GPS when I load my course?

If your course isn't currently mapped for GPS it may be that we do not yet have an aerial image. The aerial images come from Google Maps and Bing Maps. If your course can clearly be viewed in these sources please contact us through the Request GPS feature and we will add your course.

What do the little red/green locked symbols indicate?

The red symbol indicates that the GPS signal is not acquired. A green locked symbol indicates that the GPS signal is connected and that distances are locked in.

How do I use the Track Last Shot feature?

To use the Track Last Shot feature press the Golfball icon at the location of the shot. Be sure that the GPS signal is acquired as indicated by a green locked symbol. When you arrive at the location of the shot press the done icon. This will provide you with the linear distance between the start and stop point. Currently this information does not record into statistics.

Why is my GPS sporadic?

The GPS is handled by the iPhone. The Golfshot software doesn't control this aspect of the phone. Most members report great results with their iPhone's GPS signal, but it can take some understanding of how the phone handles GPS.

The GPS being sporadic is likely a result of the iPhone trying to preserve battery life. It has an “Auto-Lock” setting, which goes into effect after you haven’t interacted with the phone for a period of time. This Auto-Lock shuts down many of the phone’s services including the display and the GPS signal. When you un-lock the phone, the signal can take 30 seconds to a minute to reacquire GPS signal. The phone will still alert the Golfshot software that it has good signal even during this reacquisition time.

You can change the Auto-Lock setting for your iPhone by going to Home > Settings > General > Auto-Lock.

If you set this to Never, you may run into battery issues (be sure it’s fully charged at the start of your round). You can also buy devices that add charge to the phone if needed. These are available at the Apple Store and elsewhere.

Why does my GPS say, “acquiring satellites” but never connects?

GPS never acquiring appears to be an issue with a small number of iPhones. We have a number of tips that may help you obtain better GPS results:
• Make sure that you have the latest firmware installed for the phone. You can check for this in iTunes by plugging in your phone and clicking on your phone name under DEVICES. Then press the “Check for Update” button.
• Restart the phone by pressing and holding the top and bottom buttons on the phone for about 5 seconds and then sliding it to power off. After it goes black, press the Hold button for about 3 seconds until you see the Apple logo.
• If these steps don’t work, you can try turning 3G off (Settings>General>Network>Enable 3G – set to OFF). Then go into the Maps app and find your location while outside. Once found, go back into settings and turn 3G back ON.
• Finally, you can set Auto-Lock in your settings to NEVER and take the iPhone outside with the Maps app open. Allow the phone to see a clear view of the sky for at least 15 minutes.

http://www.intomobile.com/2008/07/22/fix-your-iphone-3g-gps-problems-3g-network-issues-with-iphone-gps.html http://www.geekanoids.co.uk/2008/07/iphone-3g-gps-not-working-how-to-fix-it.html

The GPS functionality is not something that our software controls. If the above tips do not help, you may need to take your phone in to Apple, as the issue could be a result of hardware problems.

It may also be beneficial to hard reinstall the software. To do a hard reinstall:
Press and hold the Golfshot icon on your iPhone until all the icons begin to "wiggle". At this point there will be an "X" in the corner, which will remove the app from your phone. Then go into the app store on your iPhone and select Golfshot and re-download and install the app (you will not be charged again for the app). Once Golfshot is installed press Login and enter the requisite information. After you have logged in, your app should sync, downloading all the courses in your course regions.

Why haven't I received a response to my email/course request?

We try to answer all emails and give status updates on course requests in a timely manner. If you have not received a reply within 2 business days of sending an email or request, please tell us. You can contact Golfshot directly at support@golfshot.com.

There are occasional problems with delivering large course images, and some members are not able to receive email replies from Golfshot. You may need to add golfshot.com as an exception in your email client so that our email response is treated as a trusted sender.

What is the cost? Is there an annual fee?

Golfshot: Golf GPS is now featured in the Apple App Store at introductory pricing and no subscription.

This is a full-featured version of the app and will not incur an annual fee. The current Golfshot: Golf GPS app and feature set will remain subscription free for all customers that purchase during this introductory period. We are trying to provide an affordable way for golfers to try Golfshot: Golf GPS and want to reward early customers with a subscription free way to join.

We are working on software upgrades for the future. Many will be free and some will be fee based. As with any piece of software, upgrades to new, more advanced features will include a cost and we are working to allow discounted costs for current customers who choose to upgrade to these new features in future products.

Is there a demo/trial version?

There isn't a trial period for using Golfshot: Golf GPS however you can use our free scorecard and handicap app to get a feel for how Golfshot manages statistics, handicap and scorecard features. Golfshot Lite is free and will give you a feel for the design and functionality of Golfshot.

What phones can be used for Golfshot?

Golfshot is available for the iOS, Android and Windows Platforms. iOS supported devices include: iPhone 5, 4S, 4, 3G-S and 3G model iPads To see if Golfshot will work on your Android phone, please search Google Play on your phone for Golfshot: Golf GPS. Golfshot: Golf GPS is also now available for Windows phones.

Will Golfshot be made available for other platforms?

Golfshot: Golf GPS is currently available for Apple iOS devices (such as the iPhone and iPad), for Android phones and Windows Phones.

Future software releases may expand to other platforms. We have not released a timeframe for when these releases will be available.

Will Golfshot work while traveling abroad?

Downloading the aerial images requires an internet connection. We recommend talking with your service provider prior to travelling internationally to determine the network charges that you may incur through using internet on your iPhone.

We suggest syncing with the region you are traveling to prior to leaving your home country. This will provide you with the scorecard and GPS information for the courses mapped in the country you are traveling to.

What features are available to iPod Touch users?

Golfshot: Golf GPS is not optimum for the iPod touch because this platform lacks GPS capability and will not show real time yardage distances to hazards and the green. The only platforms with the GPS chip and capabilities are the iPhone 4, 3G-S and 3G and iPad 3G.

Additionally, Google requires an internet connection to view images for the course. You are able to download images with wifi and they will be available on the course if you keep the app open (use the hold button on top of the iPod to put it to sleep - but do not press the round home button, that will close the app).

Golfshot will display the yardages from your selected teebox to various targets, but the images will only be available using the process listed above.

For iPod touch, we recommend the free scorecard and handicap edition called simply, Golfshot Lite. Version 2.2 of Golfshot: Golf GPS allows the app to work with GPS cradles. The app will detect your GPS cradle and allow you to use an iPod Touch if you use a third party GPS enabled device.

How do I gift a Shotzoom app to a friend?

To gift iPhone, iPad or iPod touch apps, open iTunes and search for the app you wish to gift. On the left side of iTunes below the app icon is the cost and a drop-down arrow. Press the drop-down arrow > select "Gift This App" and follow the prompts.

How can I request additional features?

Please send your feature requests to requests@golfshot.com. We are happy to hear comments and suggestions from our users. We are dedicated to building the best possible mobile application for golf.

How do I enable Stableford scoring?

Stableford scoring can be selected immediately after you chose your teebox on the Scoring options screen. Reference page 17 of the User Guide to see what this screen looks like.

How would I begin a round at a hole other than 1?

In version 2.2 you can move to any hole by pressing and holding the arrow icon. When this icon is held a number for all 18 holes will appear at the bottom of the screen. Select your hole and move there immediately.

You can also press the "i" in the lower right corner > select "Go to Hole > and select your hole number.

How do I track my swings?

Access the Track Menu by pressing the Golf Ball icon. Select the Golf Club icon at the location of your shot to begin tracking your swing. Press done when you have arrived at your ball to complete swing tracking. This distance will be recorded into your Club Averages.

How do I access the Track Menu?

To access the Track Menu press the Golf Ball icon on the Aerial, GPS List View or Scoring screen at any time. Here you can Track Swings, Take Photos, Write Notes or View Scorecard. You can also quickly access your Club Averages and Tracking History.

What PGA Tour style Statistics are available?

• Fairways Hit, Missed Left & Right
• Greens in Regulation
• Recovery Scrambling
• Sand Saves
• Putts per Hole and per GIR
• Scoring Averages on Par 3’s, 4’s and 5’s
• Scoring Percentages
• Compare against Friends or Anyone!
• Clubs measured include Woods, Hybrids, Irons and Wedges

Why are Fairways Hit blank for par 3’s?

In measuring golf statistics, Fairways Hit isn’t calculated on par 3’s because the goal is to hit the green. This is measured with Greens in Regulation.

What is Recovery Scrambling?

Recovery Scrambling measures any time you miss a Green in Regulation, but still score par or better. It’s a great way to measure the improving effectiveness of your short game.

What if I don’t want to record Statistics, only Score?

You can adjust your settings and choose which statistics to record. To adjust your settings > select Account > Score Settings > Log Statistics > select which stats you wish to record for the primary and secondary golfers > Save > Save.

How can I measure additional Statistics?

Please send your feature requests to requests@golfshot.com. We are working on an Advanced Scorecard and are excited to receive our customers’ input in building the best applications for golf.

How do I use a different Tee Club than those shown?

You can turn clubs On and Off in your Club Set.
• Go to the Golfshot Launch Screen and click on the Accounts button.
• Select Score Settings and then Club Set.
• Set each club in you bag to On and set the others to Off.

How is the automatic handicap measured?

An official handicap is a rating of your score versus par adjusted for course difficulty. Ideally, you should join a local golf club and establish an official USGA Handicap. You can enter this official handicap into Golfshot by selecting Account from the Launch Screen. If you wish to keep this handicap up-to-date manually, go to Account and then Score Settings and turn Auto Handicap to Off.

If you leave Auto Handicap On, the Golfshot app will measure an approximate handicap allowing users to play with their friends using handicap scoring. However an official handicap is always recommended.

How do I enable tracking statistics for my whole party?

If you go to Account > Score Settings > Log Statistics you can turn on which statistics are tracked for the primary and secondary golfers. This information will be emailed to each golfer once the round is saved when you have an internet connection.

What does "PTY" mean?

“PTY” stands for Penalty Shots. This is where you record the number of strokes in your score that were due to penalties.

What are Sand Saves?

Sand saves measure any time you have a bunker shot on a hole and still score par or better. It’s a great way to measure the improving effectiveness of your sand game.

How does Golfshot calculate Sand Saves and Penalty shots?

The initial score screen will ask you how many shots and putts you hit for the hole. Based on this information Golfshot calculates how many additional strokes are feasible for sand or penalty shots.
For example, you hit par on a par 5 with a 2 putt. The drive and two putts will limit the remaining sand and penalty strokes to 2. The sum of the total number of strokes cannot exceed the score for that hole.

What is Greens in Regulation (GIR)?

A Green in Regulation occurs when you land on the green at least 2 strokes under par. For a par 3, this allows 1 stroke to reach the green. For a par 4, this allows 2 strokes to reach the green. For a par 5, this allows 3 strokes to reach the green.

Why measure Putts per Hole and Putts per GIR?

Putts per hole is a traditional statistic measuring your average for the round. It is a good measure of your short game and putting game combined. Putts per GIR is a better measure of your putting skills alone, as it eliminates most chip shots that would start your first putt closer to the hole.

Can scorecards be viewed in Meters and Yards?

Yes. You can set your preference under Account > Score Settings.

Can I edit a scorecard from a previous round or change the date?

Yes. Select a previous round under the Scorecards button. You can then choose to edit the round or change the date.

Why does the white scorecard keep popping up? How do I get rid of it?

The picture of the scorecard is brought up by rotating the device to a horizontal position. If you rotate back, it should return to the previous screen.
You can disable this option by going to Account > Score Settings and turning Scorecard When Rotated to Off.

What courses are mapped?

We have over 40,000 courses mapped worldwide. You can search and view courses at golfshot.com/GolfCourses. You can also request new courses for free from the same page.

Why don’t courses appear for a neighboring state when searching nearby courses?

The Nearby Courses list will only display courses for regions you are synced with. By default, your state/province/country is synced. You need to turn on sync to view courses from other regions.
• Open Golfshot and click the Accounts button.
• Select Course Sync Regions.
• Find the regions you wish to sync with and set them to On.
Press Save and then Sync. You will then be able to see courses for the new region in the Nearby Courses search.

How do I add courses in my country?

Golfshot is adding courses in order of the most golf-centric countries. In addition, we are committed to adding scorecards for every requested course worldwide. Any missing courses, from any country, can be requested by sending a front and back scorecard image. This can be done here.

Why is there no Aerial/GPS for my course?

The images come from Google Maps or Bing Maps. It is up to these image sources to provide new images for the course. We are not privy to their timing on refreshing the images, but we will certainly update the course as soon as it's ready.

You can search for courses at http://maps.google.com Or at http://www.bing.com/maps/ Any course that appears on these sites can be mapped by the Golfshot team.

If the course is not visible in these aerial image sources we have another means for collecting the GPS data for your course.

If you are willing to help gather GPS data for the course, we have created a way to allow customers to create a GPS List View of the course even before an updated aerial image is available. If you are interested in this, please tell us and we’ll send you additional information on this program.

How can I play my 9-hole course as an 18-hole round?

When you select a 9 hole course you will receive a prompt asking if you would like to play 9 or 18 holes. If you select 18 holes you can then select which 9 hole course to use as the back nines holes (10-18). Then select your tees for both the front and back nines and begin your round.

How do I add a new course?

The easiest way is to let Golfshot add it. Just upload a front and back scorecard image here. We will add new courses and new tee boxes.
If you prefer, you can also click on the Edit button in the upper right corner of the Courses screen. However this will only set the information for your own use.

Software Downloads to iTunes but Won’t Install

Plug in device and open iTunes. Select your iPhone under DEVICES. Select the Applications tab and ensure that the box next to Golfshot is checked. Choose Sync at the bottom-right corner of iTunes.

How do I reinstall Golfshot?

1. Go to the app and open Account and then click Save, it will save all of your account data and rounds.
2. Next, go to your account in iTunes on your computer and click on your iPhone under DEVICES on the left column.
3. Then choose the Applications tab, de-select Golfshot, and hit Apply.
4. This should sync your iPhone and uninstall the app.
5. Then choose the Applications tab, reselect Golfshot, and hit Apply.
6. Once this sync is complete, you can reopen the app and Login with your previous email and password. This will move all of your data over and should only sync the Regions you have selected.

If Golfshot is not available in your Applications list, you can re-download from iTunes. Make sure you are logged in with the same iTunes account that you originally purchased the application with. It will first prompt you on cost but will then pop up saying that you have already paid and can download for free.

To do a hard reinstall:
Press and hold the Golfshot icon on your iPhone until all the icons begin to "wiggle". At this point there will be an "X" in the corner, which will remove the app from your phone. Then go into the app store on your iPhone and select Golfshot and re-download and install the app (you will not be charged again for the app). Once Golfshot is installed press Login and enter the requisite information. After you have logged in, your app should sync, downloading all the courses in your course regions.

How can I prolong battery life?

The battery life is something that can affect some members, although most report good results. The battery drain is not specifically a result of our software, but is a result of using GPS and having the phone on for an extended period of time.

These are tips to limit the battery use of the phone while playing golf:
1. Make sure that the phone is fully charged prior to a round.
2. Go into your iPhone settings and turn Wi-Fi and Notifications both OFF.
3. While still in Settings, go into General Settings and turn Bluetooth OFF. While still in Settings, go into General Settings and turn Bluetooth OFF. Then go into Network and turn Enable 3G to OFF.
4. Finally, you can set Auto-Lock based on your preference. If you set this to Never, you are more likely to have battery issues, but you will get the most responsive GPS. You should still manually lock the phone if you will not need distance for a while. Unlock a minute prior to your next distance reading.
5. There are a number of great small rechargeable devices available to add charge to the iPhone. These are available though the Apple store and elsewhere.

How do I reset my username/password?

You can reset your email and/or password under your Account settings in the Golfshot app. Once you press Save, this will update the website email and password so that you can log in.

Why do I need an Internet connection to view the aerial images?

Licensing restrictions put in place by our image providers prevent us from caching aerial images. Data coverage and internet or carrier connection (Edge, 3G or WiFi) is necessary to view aerial imagery during your round. The GPS Targets View, GPS functionality, Scorecard, and Statistics all work great without a connection.

How can I end a round early?

You can always end a round by clicking on the circled "i" in the lower right corner of the Play screen. The screen will flip to an information page where you can press the End Round button. You are given the option to Save Scorecard or not.

Why won’t my courses sync?

If you cannot find your course, you many not be synced with your course region. Here are instructions to sync your region:

1. Make sure you have an Internet connection.
2. Go to the Launch screen and press the Account Button.
3. Then select Course Sync Regions.
4. Turn on any of the regions where you play golf (we don’t recommend syncing with everything, just where you play).
5. Press Save 2 times and sync. Golfshot should save your account and bring up a screen saying that it is Syncing Courses.
6. After this closes, go to Play Golf and either look at Nearby Facilities, or Browse if the course is further away.

If you still cannot find the course, return to the Course Sync Regions and turn OFF all current regions. Then turn ON one region that wasn't previously synced. Press Save two times and sync.

The progress bar should show syncing of courses. After it finishes, return to the sync regions and select your regions and save again to sync.

Course Sync Fails or Won’t Download Region

You may experiencing a time setting bug on the device. Go to Home > Settings > General > International. (Home is accessed by pressing the round button on the bottom of the iPhone.) On this panel, set Language to English and Region Format to something OTHER THAN your current setting and save the settings. Then, go back to the the setting and return it to your country.

How do I add or correct a tee box?

The easiest way is to let Golfshot add it. Just upload a front and back scorecard image here. We will add new courses and new tee boxes.
If you prefer, you can also click on the Edit button in the upper right corner of the Teeboxes screen. However this will only set the information for your own use.

Why haven't I heard back on a Scorecard/GPS request?

Make sure that you have your correct email address listed in the Golfshot app. You can correct this under the Account button. If this is the correct email, check that your email client allows emails from golfshot.com (you may need to make an exception to receive emails from golfshot.com).

Why is Golfshot: Golf GPS taking so long to download?

The Android Market manages the downloading of applications for Android devices. Try these troubleshooting steps to help your download complete successfully from the Android Market:
• Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected)
• If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account
• Make sure that your phone is logged into Google Talk by following these steps:
     1. Go to your phone’s app launcher, and press the Talk app
     2. If you’re already logged into Talk, press Menu, and then touch Sign out
     3. Launch Talk again to sign in

I lost my app, how do I retrieve it?

Your application purchases are tied to your Google Account and can be installed again without additional charges. You can install previous purchases by making sure you sign into your device with the same Google Account you used to purchase Golfshot: Golf GPS.

If the Android Market is attempting to charge you for an application you have already purchased, your device may have been reset and a new username and password created. Because the application is associated with a different Google Account, you are being charged to purchase it again. Please note, if you would like to continue using the device with your current Google Account, you will need to purchase the application again.

If you would like to access your application without purchasing it again, reset your phone and sign in using the original Google Account used at the time of purchase. To complete this process, you will need to complete the following steps:
1. For Android 1.6 devices, visit Settings > SD Card and phone storage > Factory data reset. For Android 2.0 devices, visit Settings > Privacy > Factory data reset. This will wipe all data on your device; the SD/memory card will not be touched.
2. Sign in to your phone using the username and password of the Google Account you originally used to purchase your applications. If you do not know the password for this account, please visit the Google Checkout Help Center article about Passwords for instructions to reset the password.
3. Reinstall the application by visiting My Downloads.

If you have any additional problems or issues related to the Android Market or your Google account please visit the Android Support page.

My Golfshot: Golf GPS app is no longer opening

The process of reinstalling an application does not delete corrupt data with the Android platform. This means that you'll need to manually delete the data for Golfshot from the SD card.

You can do this by plugging your phone into your computer > select "Mount the SD card" or "Turn on USB storage" > Open the directory for your SD card on the computer > open the Android folder > open data folder > delete the 2 folders that have Shotzoom in the name (One should be "com.shotzoom" and the other is "com.shotzoom.golfshotgps-data"). This will remove the data that is corrupt and causing your app not to work properly.

After deleting the files you'll want to "unmount your SD card" or "turn off USB storage" and eject the drive from your computer. Now you'll be able to open Golfshot and Log back into your account. This should fix the problem.

My app is stuck saying “Round in Progress”

Please open Golfshot: Golf GPS > select Account > Sign out. Then log back into your account.

Are accounts transferable between different platforms?

Developing software for a new platform (such as Android) requires that the software be rewritten in the new platforms coding language. Android and iPhone have two separate stores or locations to purchase apps. Purchases are not transferable between these competing platforms.

This would be similar to purchasing software for a PC computer and then switching to a Mac. The software would not automatically work on the new computer and in order to get the same software for the Mac you would need to purchase the appropriate software built for that platform.

You will however be able to log into your existing Golfshot account using the same information that you previously used to register an account and will be able to view your past rounds.