Frequently Asked Questions

User Guide

Will Golfshot Classic continue to be supported?

Golfshot Classic customers will always be a priority for us. We will continue to support Golfshot Classic by keeping our satellite images, GPS data, and scorecard data current and accurate, however we will not be updating Golfshot Classic software for iOS7 or adding new features. Golfshot Classic users can continue to access all of the same features for free within the new app Golfshot: Golf GPS using a Classic membership. This Classic membership has automatically been applied to all users who previously purchased the Golfshot Classic app.

Will Golfshot Classic continue to be supported?

Golfshot Classic customers will always be a priority for us. We will continue to support Golfshot Classic by keeping our satellite images, GPS data, and scorecard data current and accurate, however we will not be updating Golfshot Classic software for iOS7 or adding new features. Golfshot Classic users can continue to access all of the same features for free within the new app Golfshot: Golf GPS using a Classic membership. This Classic membership has automatically been applied to all users who previously purchased the Golfshot Classic app.

What distance information does Golfshot Classic provide?

Golfshot Classic measures distances to the Front, Center and Back of Greens along with up to 40 professionally mapped targets per hole. Targets include an exclusive Custom Layup distances that are tailored to YOUR club averages!

How do I assign clubs to layup distances?

Go to Account > GPS Settings > Layups. You can assign your favorite layup clubs and set the ideal distance for each. Golfshot Classic will then display all layups based on your ideal distances.

How do I use the Swing Tracking feature?

To use the Swing Tracking feature press the golf ball icon at the location of the shot. Be sure that the GPS signal is locked in on your position before you begin tracking. When you arrive at the location of the shot press the done icon. This will provide you with the linear distance between the start and stop point.

What can I do to improve my GPS accuracy?

First try restarting your phone. You may also want to check that your firmware is current as old firmware can result in poor GPS performance. Finally, check that Golfshot Classic has access to the GPS hardware in your phone by opening the Settings app > Privacy > Location Services > make sure Golfshot Classic is enabled.

When should I expect a response to my support request or email?

It is our goal to answer all emails and course requests within two business days. You can contact Golfshot Classic support directly at support@golfshot.com if it has been more than two days since submitting your request.

What phones can be used for Golfshot Classic?

Golfshot Classic is available for the iOS, Android and Windows Phone platforms. iOS supported devices include: iPhone 5S, 5, 4S, 4, 3G-S and network enabled iPads. To see if Golfshot Classic will work on your Android phone, please search Google Play on your phone for Golfshot Classic.

Will Golfshot Classic work while traveling abroad?

Downloading the aerial images requires an Internet connection. We recommend talking with your service provider prior to travelling internationally to determine the network charges that you may incur through using Internet on your phone.

We suggest syncing with the region you are traveling to prior to leaving your home country. This will provide you with the scorecard and GPS information for the courses mapped in the country you are traveling to.

What features are available to iPod Touch users?

Golfshot Classic is not recommended for non-GPS devices such as the iPod Touch or wifi-only iPad.

How do I navigate between holes?

To move from one hole to the next press the arrow icons. You can press and hold the arrow icon to bring up all 18 hole numbers and select the hole you wish to move to. You can also press the "i" in the lower right corner > select "Go to Hole” > and select your hole number.

What PGA Tour style Statistics are available?

Fairways Hit, Missed Left & Right
Greens in Regulation
Recovery Scrambling
Sand Saves
Putts per Hole and per GIR
Scoring Averages on Par 3’s, 4’s and 5’s
Scoring Percentages
Compare against Friends or Anyone!
Clubs measured include Woods, Hybrids, Irons and Wedges

What is Recovery Scrambling?

Recovery Scrambling measures any time you miss a Green in Regulation, but still score par or better. It’s a great way to measure the improving effectiveness of your short game.

How do I adjust my club set?

You can turn clubs On and Off in your Club Set. Go to the Golfshot Classic Launch Screen and click on the Accounts button. Select Score Settings and then Club Set. Set each club in you bag to On and set the others to Off.

How is the Auto Handicap measured?

An official handicap is a rating of your score versus par adjusted for course difficulty. Ideally, you should join a local golf club and establish an official USGA/EGA/CONGU Handicap. You can enter this official handicap into Golfshot Classic by selecting Account from the Launch Screen. If you wish to keep this handicap up-to-date manually, go to Account and then Score Settings and turn Auto Handicap to Off.

If you leave Auto Handicap On, the Golfshot Classic app will measure an approximate handicap allowing users to play with their friends using handicap scoring. The app requires a minimum of five 18-hole rounds for the handicap to begin calculating.

How does Golfshot Classic calculate Sand Saves and Penalty shots?

The initial score screen will ask you how many shots and putts you hit for the hole. Based on this information Golfshot Classic calculates how many additional strokes are feasible for sand or penalty shots. For example, you hit par on a par 5 with a 2 putt. The drive and two putts will limit the remaining sand and penalty strokes to 2. The sum of the total number of strokes cannot exceed the score for that hole.

What is Greens in Regulation (GIR)?

Green in Regulation occurs when you land on the green at least 2 strokes under par. For a par 3, this allows 1 stroke to reach the green. For a par 4, this allows 2 strokes to reach the green. For a par 5, this allows 3 strokes to reach the green.

Can scorecards be viewed in Meters and Yards?

Yes. You can set your preference under Account > Score Settings > Unit of Distance > set accordingly.

Can I edit a scorecard from a previous round or change the date?

Yes. Select a previous round under the Scorecards button. You can then choose to edit the round or change the date.

Why does the scorecard keep popping up? How do I get rid of it?

The scorecard view appears when your device is rotated to a horizontal orientation. If you rotate back to vertical, it should return to the previous screen. You can disable this option by going to Account > Score Settings > turn Scorecard When Rotated to Off.

What courses are mapped?

We have over 40,000 courses mapped worldwide. You can search and view courses at golfshot.com/GolfCourses. You can also request new courses for free from the same page or going to golfshot.com/contact/create/request-course.

Why don’t courses appear for a neighboring state when searching nearby courses?

The Nearby Courses list will only display courses for regions you are synced with. By default, your state/province/country is synced. You need to turn on sync to view courses from other regions. Open Golfshot Classic> Account > Course Sync Regions > turn your Country or States to ON > Save > Sync.

Why is there no Aerial/GPS for my course?

The aerial images come from Google Maps or Bing Maps. It is up to these image sources to provide new images for the course. We are not privy to their timing on refreshing the images, but we update course mapping daily and will be able to add the GPS mapping for your course as soon as new imagery is available.

You can search for courses at http://maps.google.com or at http://www.bing.com/maps/. Our support team can map any course that appears on these sites.

How do I reinstall Golfshot Classic?

Before reinstalling, be sure to open Golfshot Classic > Account > Sync to back up your account data. Then press and hold the Golfshot Classic icon on your iPhone until all the icons begin to "wiggle". At this point there will be an "X" in the corner, which will remove the app from your phone. Then go into the app store on your iPhone and select Golfshot and reinstall the app (you will not be charged again for the app). Once Golfshot Classic is installed press Login and enter your account information. After you have logged in, your app should sync, downloading all the courses in your course regions.

How can I conserve battery life while using Golfshot Classic?

To get the most out of your battery charge we recommend starting with a fully charged phone. It may also help to decrease the time of your Background GPS settings by opening Account > GPS Settings > Background GPS > and choose 1-3 minutes. We also suggest that you turn off Wi-Fi and Bluetooth, reduce the screen brightness and lock your phone between each shot.

Why do I need an Internet connection to view the aerial images?

Licensing restrictions put in place by our image providers prevent us from caching aerial images. Data coverage and Internet or carrier connection (Edge, 3G, 4G or WiFi) is necessary to view aerial imagery during your round. The GPS Targets View, GPS functionality, Scorecard, and Statistics all work great without a connection.

How can I end a round early?

You can end a round by clicking on the circled "i" in the lower right corner of the Play screen. The screen will flip to an information page where you can press the End Round button. You are given the option to Save Scorecard or not.

How do I add or correct a tee box?

The easiest way is to let our support team add it. Just upload a clear image of the front and back of the scorecard here. We will add new courses and new tee boxes.

I lost my app, how do I retrieve it?

Your application purchases are tied to your Google Play or iTunes account and can be installed again without additional charges. You can install previous purchases by making sure you sign into your device with the same account you used to purchase Golfshot Classic.

Are apps transferable between different platforms?

One-time purchase apps are not transferable across competing platforms. If you have purchased the Golfshot Classic app and wish to migrate to another platform (i.e. iOS to Android) you will be charged again. We also offer a subscription-based model within Golfshot: Golf GPS. You can install the free app on iOS or Android and login to your existing account to access the free features or upgrade to our Pro membership for even more game-changing features. Visit https://golfshotgps.com for more information.