All tee time sales that are prepaid Hot Deal tee times are final. They are non-cancelable and non-refundable unless the golf course is closed due to weather the day of play. If your greens fees are due at the course, you can contact customer support at support@golfshot.com or send us your feedback in the “About & Support” menu of your Settings. If you need to report a tee time cancelation due to weather, you can contact the GolfNow Customer Support Team at customerservice@golfnowsolutions.com.